Frequently Asked Questions
How SMEs are affected by COVID-19 and what are the existing assistance being offered

On Payment of Wages, Paid Leave, Wage Subsidies

Yes, employer must pay full salaries and wages to employees, except those attendance / transport allowances (that do not incur during MCO period)
Source: FAQ by MoHR 31 Mar 2020

Yes, only if it is mutually agreed by employer and employee.
Source: FAQ by MoHR 31 Mar 2020

Please refer to the guidelines at the website of JTKSM.
Source: FAQ by MoHR 31 Mar 2020

EPF Contact Management Centre
Tel: 03-8922 6000
Fax:03-8922 6222
https://www.kwsp.gov.my
List of offices/kiosks:
https://www.kwsp.gov.my/reach-us/offices-kiosks

Source: SME Corp. Malaysia
Updated: 2 April 2020

Relief Measures for SMEs Affected by COVID-19

BSN Micro/i Kredit Prihatin is a micro financing / loan scheme which is offered to micro enterprises whose businesses are impacted by COVID -19 outbreak.

Eligibility:

Micro entrepreneurs who meet the below criterias:
1. Micro entrepreneurs whose businesses are impacted by COVID-19
2. Micro Enterprise – Sole Proprietorship / Partnership / Private Limited Company
3. Malaysian owned business
4. Full time or part time business
5. Business that has been in operation not less than 6 months

Open to all business sectors

the financing / loan amount offered — Maximum up to RM75,000

the profit / interest rate – Interest free

Contact BSN Business Financing Executives near you for further information. The Business Financing Executives telephone number can be obtained from BSN website.

Source: FREQUENTLY ASKED QUESTION ON BSN MICRO/i KREDIT PRIHATIN

BNM Laman Informasi Nasihat dan Khidmat (BNMLINK)
Tel: 1300 88 5465
Fax: 03-2147 1515
Email: bnmtelelink@bnm.gov.my
www.bnm.gov.my

Application can be made online through: https://imsme.com.my/
imSME is Malaysia’s online SME financing/loan referral platform managed by Credit Guarantee Corporation Malaysia Berhad (CGC), and is supported by Bank Negara Malaysia as well as participating banks

Pusat Khidmat Pelanggan CGC
Tel: 03-7880 0088
Fax: 03-7803 0077
Email: csc@cgc.com.my
www.cgc.com.my

Source: SME Corp. Malaysia
Updated: 2 April 2020

Further info:
https://imsme.com.my/portal/bizjamin-special-relief-facility/
Application can be made online through: https://imsme.com.my/
Pusat Khidmat Pelanggan CGC
No. Tel: 03-7880 0088
Fax: 03-7803 0077
Email: csc@cgc.com.my

Source: SME Corp. Malaysia
Updated: 2 April 2020

For further info, please contact:
Bank Islam Malaysia Berhad
No. Tel: 03-2088 8000 / 03-2690 0900
Email: contactcenter@bankislam.com.my
https://www.facebook.com/BankIslamFB
https://www.instagram.com/bankislam/
Majlis Agama Islam Wilayah Persekutuan (MAIWP)
No. Tel: 03-4047 9444
Fax : 03-4044 9444
Email: promaiwp@maiwp.gov.my
https://www.maiwp.gov.my

Source: SME Corp. Malaysia
Updated: 2 April 2020

BNM Laman Informasi Nasihat dan Khidmat (BNMLINK)
Tel: 1300 88 5465
Fax: 03-2147 1515
Email: bnmtelelink@bnm.gov.my
www.bnm.gov.my

Source: SME Corp. Malaysia
Updated: 2 April 2020

BNM Laman Informasi Nasihat dan Khidmat (BNMLINK)
Tel: 1300 88 5465
Fax: 03-2147 1515
Email: bnmtelelink@bnm.gov.my
www.bnm.gov.my

Source: SME Corp. Malaysia
Updated: 2 April 2020

On Deferment / Exemption for Income Tax, Statutory Payments

EPF Contribution
01.03.20 – 31.03.20 15.04.2020 No extension

SOCSO Contribution
01.03.20 – 31.03.20 15.04.2020 No extension

EIS Contribution
01.03.20 – 31.03.20 15.04.2020 No extension

Online application:
https://apps.hrdf.com.my:8443/INDCERT_EMP/
For any inquiry, please call or visit any HRDF Region Office nationwide:
https://www.hrdf.com.my/contacts-us/
No. Tel: 1800 88 4800
Fax: 03-2096 4999
Email: support@hrdf.com.my

Source: SME Corp. Malaysia
Updated: 2 April 2020

Hasil Recovery Call Centre (HRCC), Cyberjaya
Tel: 03-8751 1000
www.hasil.gov.my
Application form here
Completed form can be submitted manually from March 2020 onwards to:
Lembaga Hasil Dalam Negeri Malaysia
Bahagian Pengurusan Rekod dan Maklumat Percukaian
Jabatan Operasi Cukai
Menara Hasil Bangi, Aras 7
No. 3, Jalan 9/10, Seksyen 9
43650 Bandar Baru Bangi
Selangor Darul Ehsan
Tel: 03-8913 3800
Fax: 03-8922 1801
Customer Care Officer:
Encik Norshazreen Shamsuz Zaman
Ext: 120250
Email: norshazreen @hasil.gov.my

Source: SME Corp. Malaysia
Updated: 2 April 2020

Yes, employer has to follow the proper guidelines:

  1. Sufficient reasons
  2. To take necessary measures e.g. shortening of working hours, wage cuts, temporary lay-off before carrying out retrenchment
  3. Retrenchment should be carry out for foreign workers, based upon last-in-first out principle etc Please refer to the guidelines at the website of JTKSM.

Source: FAQ by MoHR 31 Mar 2020

Wages subsidies are to be paid to employers for every of their Malaysian employees receiving monthly salary RM4000 or below. The wage subsidies will be paid for three months period.

  1. Period of Wage Subsidy — three months effective 1 April 2020 or the month when application is submitted.
  2. Application for Wage Subsidy must be made before 15 September 2020.

Please refer to the table below for further info:

For inquiries:

Pegawai Perkhidmatan Pelanggan PERKESO di talian 1-300-22-8000 atau 03-8091 5100 atau 03-4264 5555 emel kepada perkeso@perkeso.gov.my

Source: PERTUBUHAN KESELAMATAN SOSIAL (PERKESO) 6 APRIL 2020

Assistance on Skills Training, E-Commerce

Online application:
https://apps.hrdf.com.my:8443/INDCERT_EMP/
For any inquiry, please call or visit any HRDF Region Office nationwide:
https://www.hrdf.com.my/contacts-us/
No. Tel: 1800 88 4800
Fax: 03-2096 4999
Email: support@hrdf.com.my

Source: SME Corp. Malaysia
Updated: 2 April 2020

Malaysia Digital Economy Corporation (MDEC)
Tel: 1 800 88 8338
Email: clic@mdec.com.my
PeDAS is available at ten Rural Internet Centres. Contact details as listed below:
https://www.go-ecommerce.my/campaign/perkhidmatan-edagang-setempat

Source: SME Corp. Malaysia
Updated: 2 April 2020

Digital Inclusion Division
Malaysia Digital Economy Corporation (MDEC)
Tel: 1 800 88 8338
Email: clic@mdec.com.my

Source: SME Corp. Malaysia
Updated: 2 April 2020

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